Shipping policy
Last updated: October 18, 2026
Midnight Slipper Co. | Shipping & Delivery
At Midnight Slipper Co., we want your magical goodies to reach you safely! 💙✨ Please read our shipping policy before placing your order so you know what to expect.
1. Order Processing & Dispatch Times
Our products have different processing times depending on the item and whether it is in stock, made to order or available for pre-order.
In-stock items
In-stock items are usually dispatched within 1–2 weeks of your order being placed, unless a different timeframe is stated on the product listing.
Made-to-order clothing
Our made-to-order sweatshirts and T-shirts are usually dispatched within 2–3 weeks, unless otherwise stated in the product description.
Please remember that dispatch time refers to the time it takes for your order to be prepared and sent, not the time it takes to arrive with you.
2. Pre-Order Items
Some products are available to purchase as pre-orders.
To make these easy to identify, all pre-order items will be clearly marked in the product title and product description.
Estimated dispatch dates or approximate dispatch timeframes will be provided in the product description before you place your order.
Please check these details carefully before purchasing, as pre-order items may have a longer wait than our standard in-stock products.
Pre-order dates are estimates and may occasionally change due to supplier or production delays. If a significant delay occurs, we will provide an update and explain your options where required.
3. Orders Containing Pre-Order & In-Stock Items
If your order contains both in-stock items and pre-order items, your order will usually be dispatched together once all items are ready.
This means your in-stock items may need to wait until the pre-order items are ready to be shipped.
If you would prefer to receive your in-stock items sooner, please place a separate order. Separate orders may incur separate shipping charges.
4. Shipping Destinations
Midnight Slipper Co. offers shipping to the destinations available at checkout, including the UK and selected international destinations.
Available shipping options and costs will be displayed during checkout before payment is completed.
International shipping availability may vary depending on the destination.
5. Delivery Estimates
Delivery times begin once your order has been dispatched. Estimated delivery times will depend on the shipping service selected and your delivery destination.
Please note that delivery estimates are not guaranteed dates. Delays can occasionally occur due to postal services, busy seasonal periods, customs processing or circumstances outside our control.
During busy launches, sales and Christmas periods, please allow additional time for your order to be processed and delivered.
6. International Orders, Customs & Import Charges
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Unless these charges are expressly included at checkout, any applicable import fees, customs duties or local taxes are the customer’s responsibility.
Midnight Slipper Co. is not responsible for delays caused by customs processing.
We recommend checking your country’s import requirements before placing an international order.
7. Incorrect Delivery Addresses
Please ensure your delivery address is correct before completing your purchase.
If you notice an error, contact us as soon as possible at midnightslipperco@outlook.com.
We will do our best to help, but we cannot guarantee address changes once an order has been processed or dispatched.
If an order is returned to us because an incorrect or incomplete address was provided, please contact us to discuss the available options. Additional postage may be required to resend the order, where appropriate.
8. Lost, Delayed or Damaged Parcels
If your order has not arrived within the expected delivery timeframe, please contact us at midnightslipperco@outlook.com with your order number.
We will investigate the issue and provide assistance where possible.
If your parcel arrives damaged or your order is incorrect, please contact us with photographs and details of the issue so we can help resolve it.
Your statutory consumer rights remain unaffected by this policy. Responsibility for delivery and any remedies due will be handled in accordance with applicable law.
9. Order Tracking
Where a tracked shipping service is available and selected, tracking details will be provided once your order has been dispatched.
Please allow time for tracking information to update after dispatch, as some postal services may take a little while to register the parcel.
10. Contact Us
If you have any questions about shipping, dispatch times or your order, please get in touch.
Midnight Slipper Co.
Email: midnightslipperco@outlook.com
Instagram: @MidnightSlipperCo
Website: midnightslipperco.com
Thank you for supporting our small business and being part of our little corner of magic. 💙✨
All shipping timeframes are estimates unless expressly confirmed otherwise. Nothing in this policy limits your statutory consumer rights.