Refund policy
Returns & Refund Policy
Midnight Slipper Co. | Returns, Refunds & Exchanges
At Midnight Slipper Co., every order is prepared with care to bring a little extra magic to your everyday. ✨
As a small independent business, please take a moment to read our returns and refund policy before placing your order.
1. Returns & Change of Mind
If you change your mind about an eligible item purchased online, you generally have 14 days from the day after receiving your order to notify us that you wish to cancel. You will then usually have a further 14 days to return the item.
To be eligible for a return, items must be unused, unworn, unwashed and in their original condition.
Please contact us at midnightslipperco@outlook.com before returning an item so we can provide the relevant instructions.
Customers are responsible for return postage when returning an item due to a change of mind, unless otherwise agreed.
Personalised and custom-made items: Items made to your individual specifications or clearly personalised may be exempt from the usual change-of-mind cancellation rights. This does not affect your rights if an item is faulty, damaged or not as described.
2. Made-to-Order Clothing
Our sweatshirts and T-shirts are made to order, with designs created to bring a little magic to your wardrobe.
Please check the size guide, product description and colour options carefully before placing your order.
Items made to your individual specifications or personalised specifically for you cannot usually be returned simply because you have changed your mind. Standard made-to-order products are not automatically exempt from your statutory cancellation rights, so eligibility will depend on the nature of the item.
If your item arrives faulty, damaged or incorrect, please contact us and we will be happy to help.
3. Faulty, Damaged or Incorrect Items
We want you to love your Midnight Slipper Co. order. If your item arrives faulty, damaged or different from what you ordered, please contact us as soon as possible at midnightslipperco@outlook.com
Please include:
- Your order number.
- A brief description of the issue.
- Clear photographs of the item and any damage, where applicable.
We will assess the issue and work with you to arrange an appropriate remedy, which may include a replacement, repair or refund, depending on the circumstances and your legal rights.
You will not be expected to pay return postage for an item confirmed to be faulty or sent incorrectly.
Your statutory consumer rights remain unaffected by this policy.
4. Refunds
Once an approved return has been received and assessed, we will notify you of the outcome.
Approved refunds will be issued to your original payment method. Please allow time for your payment provider to process the refund.
Where a refund is due under your statutory cancellation rights, we will process it within the applicable legal timeframe. For eligible online cancellations, this is generally within 14 days of receiving the returned goods, or receiving evidence that they have been sent back, whichever happens first.
Original standard delivery charges will be refunded where required by law. Additional charges for an upgraded delivery service may not be refundable.
5. Exchanges
We cannot guarantee exchanges for a different size, colour or design, as many of our products are made to order.
If you have ordered the wrong size or selected the wrong option, please contact us as soon as possible. If production has not started, we will do our best to help, but changes cannot be guaranteed.
Your legal cancellation and return rights still apply where applicable.
6. Order Cancellations & Amendments
If you need to cancel or amend an order, please contact us as soon as possible after placing it.
We will do our best to accommodate requests before production or fulfilment begins. However, once an order has entered production or has been dispatched, cancellation or amendment may no longer be possible, except where your statutory rights provide otherwise.
Pre-order dispatch estimates are provided in the relevant product listing. If there is a significant delay, we will contact you and explain your options in accordance with applicable consumer law.
7. Incorrect Address & Undelivered Orders
Please check your delivery details carefully before completing your purchase.
If you have entered an incorrect address, contact us as soon as possible. We cannot guarantee that the address can be changed once an order has been processed or dispatched.
If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate. Your statutory rights remain unaffected.
8. Contact Us
If you have any questions about returns, refunds or an existing order, please contact us:
Midnight Slipper Co.
Email: midnightslipperco@outlook.com
Instagram: @MidnightSlipperCo
Thank you for supporting our small business and allowing us to bring a little magic to your everyday. 💙✨
This policy does not limit any rights you may have under applicable consumer protection laws.